eading research on social media debate generally advises managers to put down the backlash by appeasing brand critics quickly. Taking on crisis communications and branding research, we offer an ironically different perspective and argue that brands can benefit from online social media branding. Through a netnography of the moral-based firestorm, We contribute to the marketing and crisis communications literature by determining the enlargement strategy as a way to create the brand value, explaining how brands can activate the supporters and providing guidance on how to assess these morally steep events. We advance branding research by determining how managers can aggravate consumer-generated brand stories and uncovering the secret benefits of negative voices of their consumers. Finally, we outline a new context on how brands are dialogically constructed through a procedure we call ‘flyting.’

Increasing your Brand Recognition:


Your brand image purely relies on the content that you share. You can boost your brand reputation by simple daily updates about prospects or social media insights to increase visibility. Smart content gives an edge to our brands in terms of familiarity and recognition. Showcase your business and enhance your brand awareness to gain credibility so that when a  new customer wants to know more about you, he gets all the information about your business on your social media profile. The response or reaction rate gives an insight into the potential customer of how famous the brand is. Your social media page should assure that your brand is active and is regularly updating the products or the services. Daily interaction with the customers and answering their queries show that the business cares about customer satisfaction. So leap on the opportunity to conglomerate your content and make yourself more visible.

Strong Social Media Profiling Creates Customer Loyalty:

It is important to have direct communication with your audience. However, You should display your products and services, and also should answer the queries and be a solution to the issues that your audience face. This way, you can let your audience dependent on your feedback and also help improve your brand with their valuable feedback. For example, if you are selling original products, they will think of you as their solution to get legit products with your assured reliability. Create a relationship with your customers based on trust and care on proactive tools like social media.

Benefiting from the Active Audience:


Facebook, Twitter, Google+, Instagram, and other distinguished social media platforms. Users are always searching for new brands so that they can review the latest products without having to go physically somewhere. Right after the new business launch, a fruitful offer or a dynamic event starts a craze of likes, and people lured to pay a place visit based on how interested other people are. Interesting and creative posts make them come back for more! So target your required group of people and make sure they always see and share your updates.

Get Enhanced Customer Insight:


What is your customer’s need from your industry? How much are they willing to spend? Do they find your products stylish or classy, or are too dull? Which offers do they respond the most to? Get personal feedback from your customers, and you will not have to wonder what are the strengths and weaknesses of your business. Through active social media engagement, you can access daily feedback to make smarter and profitable business decisions. You can monitor your user comments and inquiries and get a clear judgment on the thoughts and demands of your customers beyond everything.

Increased Sale and Lower Costs:


Enhance your sales by turning prospects into customers by responding to their needs promptly. When you know your client's demand, you have a better idea of what to offer, thus assuring rapid sales. Also, social media marketing is the most economical way to advertise. By investing a small amount of money and time, you can get substantial access to the clients. Nowadays, people do not prefer traditional print media. Social media remain the best media platforms where people spend more time. With TV and radio, you have to consider the high prices during peak hours to advertise.

With the increasing popularity of social media apps that evolve around our daily lives, it is highly favorable for every business to display their product or service on the social media platforms, as the customers not only appreciate an active business but also become more loyal fans with constant exposure.

Importance of Social Media in Business:

Every business requires using social media in some way. Some offer maximized returns, while others are still busy figuring out how to use these platforms. But if you stack a step back and analyze the overall social media landscape, it becomes prominent that the industry has and is having a significant impact on the businesses globally. Let's have a look at a few of the elements:

Highly Targeted Advertising:


From the marketing and advertising perspective, the most influential element of social media involves targeting. In the history of the business world, it was not possible to develop effective marketing materials, and put them in front of the particularly targeted customers. This concept has been seen continuously in Facebook advertising, which has given way to new opportunities in the business world.

Organic Marketing:

Internet advertising has been making rounds for a while now, but most processes feel somehow forced. PPC ads are awesome, but they have an in-your-face stain on them.  Banner ads are view in a similar manner. Sometimes even the sponsored content seems a bit fake. Social media has evolved everything by making possible the organic marketing. Businesses are now able to engage in conversations, and promote valued content without forcing the envelope. We see transparency blossom when it comes to businesses accepting their mistakes. Airlines are an awesome example of this. They use Twitter frequently to interact with customers who are frustrated over the missed connections, lost luggage, and delayed flights.

Dismay of Backlash:

Social media marketing strategies have aided many companies to become more transparent and immerse with customers; it is also an instilled fear in other companies. Who are a little shy over the backlash that businesses get when they make mistakes. Mistakes posted on social media are extremely visible and can instantly go viral. As a result, some businesses decide to take a step back, fearing the following problems:

  • Angry employees saying the wrong thing
  • Leaking private and confidential information
  • Posting politically incorrect materials
  • Opening the business up to humiliate from the competitors

Take airlines, for example. They are good at using social media, but they still receive extreme backlash. An analysis revealed that 47 percent of the social media posts about key airlines are negative. While positive comments make just20 percent. The positives surely outweigh the negatives of it, but it is easy to see that's why some brands – especially the smaller ones with lesser positive brand equity and are a little mistreated.

Customer Service in Real-time:

Many businesses are proud of themselves on good customer service, and utilize it to create a competitive advantage. However, until recently, creating a strong customer service department needed a large investment in resources and people.

When social media came in the picture, small businesses got the opportunity to offer responsive customer service too – without a large investment. Now, any business is capable of offering real-time, 24-hour service using a social media profile. As mentioned, airline companies generally do a great job taking advantage of the opportunity.

NetMaticO offers economical, social media marketing packages, and makes sure that you reach your targeted audience.

Flexibility in Content Dissemination:

The rise of social media has subsequently stimulated the growth of content marketing. In the past, the only options available for the content dissemination were to post via an onsite blog. Create an email subscriber list and send out newsletters, or form relationships with members of the media (or other bloggers). Now, direct posting on social media platforms has made publishing easier for everyone. 2.45 million pieces of content are shared on Facebook each minute!

Social media has basically altered things by allowing businesses to post and share their content directly. They don't have to pay a penny for it. One of the more popular examples of this in action comes from Cisco, who was able to save $100,000 on a product launch just by using social media instead of more expensive promotional means. This shift towards social media content broadcasting has put a bigger emphasis on branded content and has led to a reformation of the buying process in both B2B and B2C industries.

If you are looking for top-notch social media marketing for small businesses, feel free to visit us.

It is fairly easy to get caught up at the moment and forget that we are in a time of benefiting progression. Businesses can not get too stranded in what is happened in the past or what is going on at this moment. In order to live with social media, you must stay aware of new trends and developments to go ahead of the curve. As history has shown, that if you adopt new trends and strategies, it can produce beneficial returns – both in revenue and engagement.

If you want to benefit your business through it, read 9 ways to benefit business through social media channel